The heart of Extreme Toys lies within Jim Powers, who customizes many of the trucks himself. As a former truck driver, he creates the special detailing that make toy trucks exciting and worthy of being collector's pieces. We hope you enjoy looking through our web site and look forward to hearing from you soon.
Shipping Notes
We ship UPS or USPS, and need a street address. Shipping charges quoted are
for US addresses within the contiguous 48 states only.
- Shipping charges - Continental US addresses only
First item - $9.00
Each additional item - $2.50
ALASKA and HAWAII Shipping Addresses:
Additional Shipping Charges May Apply
For Military APO/FPO Addresses orders must be placed by December 3rd for Christmas delivery.
INTERNATIONAL ADDRESSES
We will send you an email with a shipping charge quotation to approve before
your order is processed. We ship all Canadian orders through either UPS or USPS. You may advise if you have a preference. All other International orders are shipped through the USPS. All prices are in USD. Custom charges or duties may be added by your country (check with your officals for more information). For security purposes we authenticate all credit cards from foreign countries. This includes verifying the originating country (by IP address), the issuing bank country and the cardholder's name and sddress. All attempted fraud is reported to the proper authorities.
SHIPPING SCHEDULE
Orders are typically shipped within 2-3 business days. In the rare occassion that an item is backordered we will email you. Regular shipping for
items is via UPS ground (transit time is 1 to 10 days, depending on your
location). If you desire an upgraded shipping service (2nd Day or Overnight UPS) please make a note in the comment section during checkout and we will email you rates for approval.
RETURNS
Return Policy: We will accept most item for an return/exchange within 14 days from the date of purchase, less shipping costs. Returns will not be accepted after this time. The item(s)to be returned or exchanged have to be in MINT condition in the original box, unmarked and damage free. Because many of our trucks are custom made to order, returns or exchanges will only be accepted if a return authorization has been issued. A 15% restocking charge may apply. To obtain return authorization you must e-mail us at extremetoysllc@yahoo.com. These items are to be returned at the Buyers expense to the following address: Extreme Toys LLC, 31 Stonefield Road, Glen Rock, NJ 07452. We highly suggest insuring return items as they damage during return transit is the buyer's responsibility. Please be sure to include the last 5 digits of your order number. Once it has arrived we will email you confirmation of arrival and at that time issue the appropriate credit. Credits will be applied to the credit card used to place the order. Shipping charges are non-refundable on deliveries not accepted by the customer. Any order that appears to have been damaged in shipping should be reported to the Extreme Toys LLC, via email, within 48 hours of receipt to be claimed. Please keep all packaging materials as UPS may need to do a follow-up visit before we can issue a claim for refund. If the item appears to be a manufacturing defect, please keep the item in its original box.
